Privacy Policy – Sagunthala Jewellers

Last updated: 23 October 2026

At Sagunthala Jewellers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

• Personal Information: Your name, email address, phone number, billing address, and shipping address.

• Order Information: Products purchased, order details, transaction status, and delivery information.

• Payment Information: Payment details processed securely through our payment service providers. We do not intend to store your complete card details on our own systems.

• Technical Information: Your IP address, browser type, device information, and website usage data, where collected.

• Communication Information: Information you provide when contacting us with enquiries, feedback, or customer support requests.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling your orders.

• Arranging shipping and delivery.

• Sending order confirmations and updates.

• Responding to customer enquiries and support requests.

• Processing eligible returns, refunds, and exchanges.

• Improving our website, products, and shopping experience.

• Preventing fraud and protecting our business and customers.

• Complying with applicable legal and regulatory requirements.

• Sending promotional messages where permitted by law and subject to your preferences.

3. Payment Security

Payments made through our website may be processed by third-party payment gateways. Your payment information is handled according to the relevant provider's security practices and privacy policy.

Sagunthala Jewellers does not intend to store complete payment card details on its own systems. Payment processing and security measures may vary depending on the payment method selected.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Shopify: To host and operate our online store.

• Payment Providers: To process payments and refunds.

• Shipping Partners: To deliver your orders.

• Technology and Analytics Providers: To maintain and improve our website, where applicable.

• Legal Authorities: Where disclosure is required by applicable law or a lawful request.

These parties may process information according to their respective privacy policies and applicable obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, support shopping cart functionality, understand website usage, and provide relevant marketing where applicable.

You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect some website features.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we take appropriate steps to delete it or otherwise handle it in accordance with applicable requirements.

7. Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information where applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise a privacy concern or submit a complaint.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal requirements.

Any updates will be published on this page along with the revised date.

12. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Sagunthala Jewellers

38/46, North Mada Street,
Mylapore, Chennai – 600004,
Tamil Nadu, India.

Email: Add your official customer support email address.
Phone: Add your official business contact number.

We are committed to handling your information responsibly and treating your privacy with care.