Return & Refund Policy – Sagunthala Jewellers

At Sagunthala Jewellers, we value your trust and strive to provide quality jewellery and excellent customer service. Please read our return and refund policy carefully before placing an order.

1. Return Policy

Due to the delicate nature of jewellery and our product-specific requirements, returns and exchanges are accepted only for eligible cases, subject to our approval.

You may contact us if:

• You receive a damaged or defective product.

• You receive an incorrect item.

• The product received differs significantly from its description.

Please notify us within 48 hours of delivery and provide your order details, clear photographs, and an unboxing video, if available.

2. Non-Returnable Products

For hygiene, quality, and product-specific reasons, the following items may not be eligible for return or exchange:

• Custom-made or personalised jewellery.

• Jewellery that has been worn, used, altered, or damaged after delivery.

• Products damaged due to improper handling.

• Items returned without their original packaging or accessories.

Change-of-mind returns may not be accepted unless expressly approved by Sagunthala Jewellers.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve your concern, please provide:

• Your order number.

• Photographs showing the issue.

• An unboxing video, if available.

After verification, we will inform you whether a replacement, exchange, repair, or refund is applicable.

4. Refund Policy

Refunds are processed only after the return request has been reviewed and approved.

Once approved, eligible refunds will be initiated to the original payment method, subject to payment provider processing times. The time taken for the amount to appear in your account may vary.

Shipping charges, if any, may be non-refundable unless the refund relates to an error attributable to us or applicable law requires otherwise.

5. Exchange Policy

Exchanges may be offered for eligible products, subject to stock availability and approval. The item must be unused and returned with its original packaging and accessories.

Please contact our team before sending any item back.

6. Order Cancellation

Cancellation requests must be submitted as soon as possible after placing an order. Once an order has been processed, dispatched, or shipped, cancellation may not be possible.

Approved cancellations will be refunded to the original payment method, where applicable.

7. Return Shipping

Please do not send products back without receiving return instructions from our team.

For approved returns, our team will inform you about the return shipping procedure and any applicable shipping costs.

8. Contact Us

For return, refund, exchange, or cancellation enquiries, please contact:

Sagunthala Jewellers

38/46, North Mada Street,
Mylapore, Chennai – 600004,
Tamil Nadu, India.

Please include your order number and a description of your concern when contacting us.

Our Commitment

At Sagunthala Jewellers, we are committed to treating every customer fairly and resolving genuine product concerns with care. Nothing in this policy limits any consumer rights available to you under applicable law.