Shipping & Delivery Policy – Sagunthala Jewellers

At Sagunthala Jewellers, we are committed to delivering your favourite jewellery safely and securely. Please read our shipping and delivery policy to understand how we process and deliver your orders.

1. Order Processing

All orders are processed after successful payment confirmation or order verification, where applicable.

• Orders are generally processed within 1–3 business days.

• Orders placed on Sundays, public holidays, or during special sale periods may require additional processing time.

• Custom-made or personalised jewellery may require additional preparation time.

• You will be notified if there is a significant delay in processing your order.

2. Shipping & Delivery Time

Delivery times depend on your location, courier service availability, and other logistical factors.

• Tamil Nadu: Estimated 2–5 business days after dispatch.

• Other parts of India: Estimated 4–8 business days after dispatch.

• Remote locations: Delivery may take additional time.

These are estimated delivery timelines and are not guaranteed. Delays may occur due to weather, courier disruptions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable shipping fees will depend on your delivery location, order details, and the shipping options available.

If shipping charges are not displayed during checkout, please contact us for assistance before placing your order.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided during checkout, where available.

You can use the tracking information to check your shipment status and estimated delivery date.

Please allow some time for tracking information to become available after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.

Sagunthala Jewellers cannot guarantee successful delivery if incorrect or incomplete address details are provided. Additional shipping charges may apply if a shipment must be resent due to an incorrect address.

6. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will coordinate with the courier service, where applicable, to help resolve the issue.

Delivery timelines may be affected by unforeseen circumstances, including courier delays, extreme weather, and regional disruptions.

7. Damaged Packages

We take care to pack your jewellery securely.

If your package arrives visibly damaged or the product is damaged during transit, please contact us within 48 hours of delivery. Include your order number, clear photographs of the package and product, and an unboxing video if available.

We will review your concern and assist in accordance with our